Moderating the Telegraph

Some interesting insights into the issues around moderating user generated content (or "reader intereaction" over at Journalism.co.uk.

It's an interview with the deputy community editor Ceri Radford.

Apparently:

Comments on news stories and opinion pieces are screened by the team before they are put live, while retrospective action is taken on blog and My Telegraph comments, which appear automatically after a user has registered.

How do you know you are getting it right?

Says Radford: "We get as many complaints saying we're letting anything through and it's irresponsible, as we do accusing us of censorship and stamping down on people's right to freedom of speech - so as long as we get complaints in both directions we're doing okay."

Read the article here.